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Shipping policy

Shipping Areas

We currently ship exclusively within Australia.

Order Processing

  • Orders are dispatched promptly the next business day after payment is successfully processed.
  • You will receive a confirmation email once your order has been shipped.

Delivery Times

We aim to deliver your orders as quickly as possible. While delivery times may vary, most orders are received within a reasonable timeframe after dispatch.

Note: Delivery timelines begin once payment is cleared and the order is shipped. Express shipping is not available at this time.

Undeliverable Packages

If your package is returned to us, we will promptly contact you to arrange the next steps:

  • Incorrect Address: We'll request updated details. Additional re-delivery fees may apply.
  • Missed Delivery: Couriers may leave a notification for pickup or reattempt delivery. Ensure someone is available to receive your parcel.
  • Rejected Delivery: If your order is a gift, please inform the recipient to avoid confusion and additional charges.

Delivery Restrictions

While we aim to deliver across Australia, some remote areas may incur additional shipping fees or may be non-serviceable for certain items. In such cases:

  • Orders will be cancelled and refunded.
  • You will be notified via email.
  • Contact us before placing an order to confirm delivery options for remote areas.

Contact Us

For further assistance or inquiries, feel free to reach out:

Thank you for choosing Ladies Valley. We’re committed to providing a smooth and delightful shopping experience!