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Refund policy

Ladies Valley Return and Refund Policy

At Ladies Valley, we value your satisfaction and aim to make your shopping experience seamless. Below is our comprehensive return and refund policy to address all your concerns.

Return Policy

  • Timeframe: Our policy lasts 29 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges beyond this period.
  • Eligibility for Return:
    • Items must be unused, in the same condition as received, and in their original packaging.
    • Proof of purchase, such as a receipt, is required.
    • Items should not be sent back to the manufacturer directly. Contact us for the correct return address.

Damaged/Faulty Goods or Missing Parts

If you are entitled to a refund, replacement, or spare parts:

  1. Contact us through our website's messaging system or email.
  2. We will confirm whether the product needs to be returned.
  3. Refunds are processed to the original payment method unless otherwise specified.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, subject to the following conditions:

  • The item must be unused, in its original condition, and packaging intact.
  • Exclusions apply to health and safety products, bulk purchases, or opened packages.
  • A 10% restocking fee may apply.

Please contact us for approval before returning any items.

Delivery Charges and Returns

  • Faulty or Incorrect Products: If returning an item due to our error, we will cover return shipping costs.
  • Change of Mind Returns: Customers bear the return shipping costs.
  • Warranty Claims: For approved claims, we will provide a return label or refund the return postage costs.

Exceeding the Cancellation Period

Returns initiated beyond the 30-day cancellation period will be assessed case-by-case, subject to our discretion and Australian Consumer Law.

Policy on Returning Goods

We reserve the right to refuse refunds for non-damaged goods. However, we strive to be fair and compliant with Australian Consumer Law in all instances.

Refunds

Once your return is received and inspected:

  • We will notify you via email about the approval or rejection of your refund.
  • Approved refunds will be processed and credited to your original payment method within a few days.

Non-Returnable Items

Certain goods are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary items, hazardous materials, and flammable liquids or gases.
  • Gift cards, downloadable software, and some health and personal care items.

Partial Refunds (If Applicable)

Partial refunds may apply in cases such as:

  • Items not in original condition, damaged, or missing parts due to customer error.
  • Returns made more than 29 days after delivery.

Sale Items

Only regular-priced items are refundable. Sale items cannot be refunded.

Exchanges

We replace items only if defective or damaged. To initiate an exchange, email us at info@ladiesvalley.com. Confirm the return address with us before sending your item to ensure it reaches the correct supplier.

Gifts

  • If marked as a gift: You will receive a gift credit for the value of the return. A gift certificate will be issued once the item is received.
  • If not marked as a gift: Refunds will be processed to the original purchaser.

Shipping for Returns

  • Confirm the return address with us before posting, as items may come from multiple suppliers.
  • You are responsible for the cost of return shipping, which is non-refundable.
  • For high-value items (over $75), consider using trackable shipping or insurance.

Contact Us

For any questions or to initiate a return, contact us at:

Thank you for choosing Ladies Valley. We’re here to assist with your shopping needs!